Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy
At bookbuzz.in, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.a
If you receive a product which is not as per the specifications ordered by you i.e.Bad Quantity, Defective, Damaged, Or significantly different from the description given by the merchant.
You are completely protected. Bookbuzz offers a 5 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the merchant does not accept any return.
I need to return an item, how do I initiate return?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through us, you can return the item through a third-party courier service. Return fees are borne by the customer.
How should I pack the product for pick-up?
Make sure that the product has not been used or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost.
My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at Bookbuzz.in/track order too.
When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes up to 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Bookbuzz Wallet, the amount is immediately transferred to your Bookbuzz account Wallet . The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Bookbuzz order number on the package.